Terms & conditions for Bespoke Printing
Welcome to Bespoke Printing. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully to understand your rights and obligations.
Returns and fault reporting
To request a return, customers must contact us within 48 hours of delivery. Please include your order number and clear photos of any damage, faults, or errors. Once we review the information and approve the return, we'll provide instructions on how to proceed.
Ordering and payments
Customers can place an order directly through our website by selecting their product, uploading their photos, and completing checkout. Payments are processed securely at the time of ordering. If there’s ever an issue with placing an order or making a payment, customers can contact us and we’ll help resolve it quickly.
Personalised products: returns and cancellations
All of our printed products are personalised and made to order, so they cannot be returned or cancelled once production has begun. Returns are only accepted if the item arrives damaged, faulty, or incorrect. In those cases, customers must contact us within 48 hours of delivery with photos so we can resolve the issue quickly.
Privacy and security of your details
Customers can expect their personal details to be handled securely at all times. Our website uses encrypted payment processing and follows strict privacy standards to ensure that all information is protected and never shared with third parties. Your trust is our priority at Bespoke Printing.