Our refund policy
At Bespoke Printing, we pride ourselves on creating unique, personalised products just for you. Please read our refund policy carefully to understand how we handle returns and refunds for our custom-made items.
Conditions for returns
As all items from Bespoke Printing are personalised and made to order, we do not accept returns or exchanges unless the item arrives damaged, faulty, or incorrect. We are committed to ensuring your satisfaction with every unique product you receive.
How to return a product
If your personalised and made-to-order product arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery. You will need to provide photos of the issue so we can quickly resolve it for you. Our team at Bespoke Printing is here to help.
Receiving your refund
Once your return is approved, refunds will be issued back to your original payment method. This process typically takes 3 to 5 business days after we receive and inspect the returned item. We aim to make the refund process as smooth as possible for our customers in Swindon, United Kingdom.
Non-refundable products
Please note that due to their custom nature, any personalised or made-to-order printed products cannot be returned or refunded unless they arrive damaged, faulty, or incorrect. This policy ensures we can continue to offer unique and high-quality bespoke items.